Optimize patient flow
in acute care settings

The modern digital health solution that facilitates coordination for patients in the Emergency Departments (ED) or when hospitalized. We extend Electronic Health Records (EHRs) to enable better patient flow and faster, safer discharge to home.

Co-designed with clinicians and patients

Care Connector incorporates years of research and development using iterative, user co-design methodology to achieve an intuitive user interface for ease of access and use by patients and providers. To date, Care Connector has been used by over 2,4000 clinicians to improve emergency department visits and hospitalisations for hundreds of thousands of patients .

Creating better outcomes for:


Safer and higher quality patient handover
Better outcomes and shorter stays in hospital


Reduced burnout and frustrations
Improved teamwork and provider satisfaction


Greater efficiency and time savings
Improved information transfer at care transitions
How it works

Created for the complexities of real acute care settings

All components were co-designed and validated in real clinical settings with over 2,400 clinical users. Care Connector ensures the entire team is up to speed, reducing time spent on redundant data entry and lessening the likelihood of missing information.

Proactive care planning

The Coordinated Care Plan (CCP) is a communication tool for the multidisciplinary team in acute care settings, like the ED or in patient services, enabling providers to streamline efforts to meet the patient’s needs and goals.

This is a living module that  in a coordinated, collaborative approach, driven by the changes in the patient status.

Faster, safer discharge

This module support clinical operations to improve patient flow and effective early discharge from the ED or from inpatient services.

Hospital flow planners are able to effectively collaborate with the different providers on the care team to understand and support clinical care and patient needs in real time.

Unbottling the bottlenecks

A mismatch between patient demand and the ED’s capacity to deliver care often leads to poor patient flow and departmental crowding. These are associated with reduction in the quality of the care delivered and poor patient outcomes.

Built on evidence-based strategies, the ED Intake allows for distributed management of patients for programs and services intaking patients and the ED Patient Flow component allows physicians to view their team in an organized, efficient manner. It provides a snapshot of how many patients a team currently has (Patient census), is willing to accept/admit (Can take) and have been admitted to each team for the chosen date (Taken).

Interconnected modules include:

Clinician Sign-Out and Handover

An electronic standardized template ensures the timely and comprehensive transfer of patient information for patient handover and the distributed management of patients coming in and leaving.

Interprofessional Care Planner

Facilitates nursing handover and improves the shared understanding of the patient’s comprehensive care needs (medical, social, functional) by the Interprofessional health team.

Patient Centered Messaging

Enables secure messaging amongst the Interprofessional and multidisciplinary care teams with messages centralized around the patient, so they are accessible by any team member.

Proven benefits

Designed around the unique practical realities of care in the ED and in hospital, Care Connector is optimized to support the delivery of patient-centered integrated team-based care.

Quality and safety of care

:  Accurate and complete transfer of information for patient handover and a shared understanding of the patient’s needs across the interprofessional care team improve quality and safety.

Reduced Length of stay (LOS)

  When all the patients' needs are clearly communicated, necessary tests and services are easier to organise. This creates efficiencies and reduced Length of stay (LOS).

Effective team-based care

The Patient Care Planner and Patient Centred Messaging modules enable communication for effective team function, within the rapidly changing context of acute care.

Better team satisfaction

  Efficient, quality, and collaborative work in the constantly changing acute care settings lead to improved provider satisfaction, work at the top of their license, and greater staff retention.

Our story in videos

How it works

The story and overview of
what Care Connector
was designed to do in clinical settings

How it was developed

Dr. Terence Tang
Clinician scientist, Institute for Better Health
General internist, Trillium Health Partners

Curious to see how it works?

Let us show you how!

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